TERMS AND CONDITIONS
These are our terms and conditions. Please read them carefully. This page sets out the terms on which THE STAGE DOOR (“we” or “us”) supplies any of the tickets (“Tickets”) listed on our website www.thestagedoor.org.uk (“our site”) to you. Please read these terms carefully before ordering any Tickets from our site – they are the only terms applying to the sale of Tickets and contain all the terms of agreements for the purchase of Tickets. By ordering any Tickets, you agree to be bound by these terms. You should print a copy of these terms for future reference. Please check the box when ordering to indicate you accept these terms. If you do not accept these terms, you will not be able to order any Tickets from our site.
1. INFORMATION ABOUT US
1.1 www.thestagedoor.org.uk is a site operated by THE STAGE DOOR SOUTHAMPTON LTD (“we”)
2. YOUR STATUS
By placing an order through our site, you confirm that: (a) You are legally capable of entering into binding contracts; (b) You are at least 18 years old;
3. OUR STATUS
3.1 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from Event operators or other third-party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third-party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to Event operators.
3.2 Tickets remain the property of Event operators and are personal revocable licenses which may be withdrawn, and admission refused at any time where an Event operator considers it necessary having regard to the safety of the people attending an Event or others’ enjoyment of an Event or the proper operation of the Event.
3.3 Tickets are sold by our site for personal use only and may not be resold.
4. AVAILABILITY AND DELIVERY
4.1 When you order a Ticket from us, we will send you an email confirmation (Booking Confirmation) and only a Booking Confirmation shows that a Ticket is available and will be dispatched to you. 4.2 Your e-ticket will be dispatched via email anytime up to the day of the show booked. You do not need to print this ticket. Your name and booking will be checked upon arrival to gain entry to the venue. 4.3 Some shows have pre-assigned seating that is allocated on a first-booked basis and some shows are free seating or standing. Please check each listing regarding these as pre-allocated shows will require groups wanting to sit together to book together.
5. PRICE AND PAYMENT
5.1 The price of any Tickets will be as quoted on our site from time to time, except in cases of obvious error. The price comprises the face value of the Ticket and a booking fee is added at checkout. 5.2 Our prices include VAT where applicable. 5.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Booking Confirmation. 5.4 Our site contains a large number of Tickets and it is always possible that, despite our best efforts, some of the Tickets listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Ticket’s correct price is less than our stated price, we will charge the lower amount when dispatching the Ticket to you. If a Ticket’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Ticket, or reject your order and notify you of such rejection. 5.5 We are under no obligation to provide the Ticket to you at an incorrect (lower) price, even after we have sent you a Booking Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. 5.6 Payment for all Tickets must be by credit, debit card or PayPal.
6. OUR REFUNDS POLICY
6.1 We regret that Tickets cannot be exchanged or refunded after purchase unless the scheduled service or event is cancelled. If an event is cancelled, you will be offered tickets to any rescheduled event (subject to availability) up to the face value of the Tickets or, if you are unable to attend the rescheduled event or it is not rescheduled, a full refund of the price you paid.
7. OUR LIABILITY
7.1 Our liability in connection with any Ticket purchased through our site is strictly limited to the purchase price of that Ticket. 7.2 This does not include or limit in any way our liability for death or personal injury caused by our negligence or other act or omission or for any matter for which it would be illegal for us to exclude our liability. 7.3 We accept no liability for any losses which we cannot reasonably foresee at the time of making a sale of a Ticket, or for business losses.
8. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website.
9. OUR RIGHT TO VARY THESE TERMS
9.1 We have the right to revise and amend these terms from time to time. 9.2 Your purchase of Tickets will be subject to the terms in force at the time that you place an order with us.
10. LAW AND JURISDICTION
Contracts for the purchase of Tickets through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. Who we are?
What information we collect and how?
The information we collect via the Website may include.
1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc. 2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose. 3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers). 4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
What we do with your information? Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used: 1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service); 2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.